For Rize Adjustable Beds Purchased On or After January 1, 2018:
For the first five years, full coverage of parts and labor is included and the bed is warranted against any defects in workmanship or materials. Replacement parts, labor, and transportation costs are covered. After the fifth year and up through year 20, any defect in workmanship or the materials in the frame itself are covered. This excludes the cover, side rails, decking and legs, electronic parts, and cords. Does not apply to damage caused to mattresses, fabric, cables, cords, or items supplied by resellers. Applies to Rize adjustable beds purchased on 1/1/2018 and after.
￼￼￼20-Year Premium Limited Warranty for Adjustable Bed Frames
CUSTOMATIC ADJUSTABLE BEDZ®, (CUSTOMATIC ADJUSTABLE BEDZ®) warrants this adjustable bed to the consumer who is the original purchaser (the “purchaser,” subject to the terms and conditions set forth herein). This warranty begins on the “warranty commencement date,” or the purchase date for new and unused adjustable beds. For adjustable beds that have been used either as floor or display models, the “warranty commencement date” is the date the bed was manufactured. So, a floor or display model bed is covered by a portion of the limited 20-year warranty. The purchaser must show original proof of purchase for the warranty to be valid. If proof of purchase is not presented, CUSTOMATIC ADJUSTABLE BEDZ® holds full right to determine whether the adjustable bed is covered by the warranty. In so doing, CUSTOMATIC ADJUSTABLE BEDZ® has the right to use the manufacturing date as the warranty commencement date. The 20-Year Limited Warranty is extended solely to the original purchaser. This warranty is not transferable.
FULL 3-YEAR WARRANTY (Parts)
This adjustable bed is warranted against defects in the workmanship or materials for a period of three years from the warranty commencement date. Upon notice during the first three years after the warranty commencement date, CUSTOMATIC ADJUSTABLE BEDZ® will replace any defective adjustable bed part based on the criteria listed below.
YEAR1: Full Coverage of Parts & Labor
This adjustable bed is warranted against workmanship and craftsmanship defects or defective materials for up to one (1) year from the warranty commencement date. When notified by the purchaser within the first year, CUSTOMATIC ADJUSTABLE BEDZ® will supply replacements (at no cost to the purchaser) for any defective or malfunctioning adjustable bed part. CUSTOMATIC ADJUSTABLE BEDZ® must authorize that the part is defective or malfunctioning before replacement parts are supplied to the purchaser or any labor costs are absorbed. Once CUSTOMATIC ADJUSTABLE BEDZ® approves the part is defective or malfunctioning, they will absorb the costs for pre-authorized labor and any transportation costs associated with the repair/replacement of any parts. For this one (1) year warranty to be valid, any and all defective or malfunctioning parts must be returned by the original purchaser (or by an authorized CUSTOMATIC ADJUSTABLE BEDZ® in-home technician or agent) to CUSTOMATIC ADJUSTABLE BEDZ’s® Customer Care Center within 15 days of purchaser receiving replacement parts.
YEARS 2 And 3: Full Coverage of Parts Only
After the first year from the warranty commencement date, and up to three (3) years from the warranty commencement date, CUSTOMATIC ADJUSTABLE BEDZ® will provide replacement parts for any defective or malfunctioning adjustable bed part upon receiving written notice from the original purchaser. This two (2) year warranty is only valid once any and all defective or malfunctioning parts are returned by the original purchaser to CUSTOMATIC ADJUSTABLE BEDZ’s® Customer Care Center within 15 days of purchaser receiving replacement parts. The original purchaser is responsible for all service, transportation, labor and shipping & handling costs related to the delivery and/or replacement of the defective or malfunctioning part(s).
YEARS 4 Through 20: Prorated Coverage of Non Electrical Parts Only.
After the third year of the warranty commencement date, and up to twenty (20) years from the warranty commencement date, CUSTOMATIC ADJUSTABLE BEDZ® will issue replacements (upon terms and conditions described below) for any mechanical bed part found to be defective or malfunctioning upon receiving written notice from the original purchaser. This does not apply to electronics, electrical components, massage motors and lift motors. Purchaser will be required to pay 1/17th of the (then) current replacement cost of the part multiplied by the number of years past the third year from the warranty commencement date. CUSTOMATIC ADJUSTABLE BEDZ® will take responsibility for the remaining cost of the replacement part. This seventeen (17) year warranty is only valid once any and all defective or malfunctioning parts are returned by the original purchaser to CUSTOMATIC ADJUSTABLE BEDZ’s® Customer Care Center within 15 days of purchaser receiving replacement parts. Purchaser holds responsibility for all labor and transportation costs related to the replacement of the defective part up to twenty (20) years after the commencement date. After the twentieth year, purchaser will be responsible for the entire cost of repair and replacement of all defective parts and materials, including service and transportation costs associated with the repair or part replacement.
ADDITIONAL TERMS AND CONDITIONS
This warranty is considered void: 1) if any damage to the adjustable bed is caused by the purchaser; 2) if any unauthorized repair or replacement of parts has taken place; 3) if the adjustable bed has been handled incorrectly in transit or otherwise, subjected to physical or electrical abuse or misuse, or otherwise operated in a way that does not adhere to the guidelines for proper operation and maintenance outlined in the Owner’s Manual, this war- ranty, and any other applicable text published or approved by CUSTOMATIC ADJUSTABLE BEDZ®; 4) in relation to any damage to mattresses, fabric, cables, electrical cords or items supplied by dealers. Contact the dealer or relevant party for warranty information on these items; 5) if any unnecessary service calls have taken place, including fees for in-home service calls solely for the consumer’s educational purposes or for finding an unsatisfactory power connection; 6)if the recommended weight restrictions(Twin/TXL/SplitQN/SplitCAKing:575 Pounds, Full/FXL:600 Pounds, Queen:650 Pounds) and guidelines for proper distribution of weight outlined in the Owner’s Manual are not followed.
Repairs to or replacement of the adjustable bed or its components under the terms of this limited warranty will apply to the original warranty period and will not serve to extend such period. The decision for the repair or replacement of defective parts under this warranty is at the option and sole discretion of CUSTOMATIC ADJUSTABLE BEDZ.® ￼￼￼￼￼￼￼￼
REPAIR OR REPLACEMENT OF ADJUSTABLE BED PARTS WILL BE THE SOLE REMEDY OF THE PURCHASER. CUSTOMATIC ADJUSTABLE BEDZ®, AND THEIR PARENTS, SUBSIDIARIES, DIVISIONS, AFFILIATES OR AGENTS HOLD ABSOLUTELY NO LIABILITY OR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER DAMAGE, CLAIM, OR LOSS NOT EXPRESSLY COVERED BY THE TERMS OF THIS WARRANTY.
No reimbursement will be made to the purchaser for inconvenience, removal, installation, setup time, lack of use, shipping, or any other costs or expenses not covered by this warranty. CUSTOMATIC ADJUSTABLE BEDZ® does not hold responsibility for in-home service on adjustable beds. You must contact your dealer or party that sold the adjustable bed for any terms and conditions relating to their in-home service, should any exist.
CUSTOMATIC ADJUSTABLE BEDZ®, AND THEIR PARENTS, SUBSIDIARIES, DIVISIONS, AFFILIATES OR AGENTS MAKE NO OTHER WARRANTY WHATSOEVER, EXPRESS OR IMPLIED. ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED BY NAME AND EXCLUDED FROM THIS AGREEMENT. The above limitation or exclusion may not apply to every purchaser as some states disallow exclusions or limitations of incidental or consequential damages. This warranty allows the purchaser specific legal rights. The purchaser may also have other rights, which can vary from state to state. This warranty is valid in the contiguous United States, and includes Alaska, Puerto Rico and Canada.
IF YOU EXPERIENCE ANY TROUBLE WITH YOUR BED FRAME WITHIN THE WARRANTY PERIOD, PLEASE CONSULT THE TROUBLESHOOTING GUIDE PROVIDED WITH YOUR FRAME AND ONLINE (IF APPLICABLE). IF PROBLEMS PERSIST, PLEASE CALL:
CUSTOMER SERVICE TOLL-FREE NUMBER 1-877-826-8757
Please have the model name of your adjustable ready and available.